Dependant on your description, the call you received seems to become a fraud. Telus will take customer safety incredibly significantly, and we want to assure you of the next:
If you discover a write-up practical, please provide the creator a "Kudo" or mark being an acknowledged Remedy if it solves your difficulty.
The hrs they've are not Doing the job very well with my operate and caring for an elderly relative frantic routine. I also chatted Nonetheless they instructed me I must call in.
I needed to Get hold of CS currently with Chat as well as Office I want to talk to is only accessible by telephone. The CS on Chat organized a connect with again at an agreed upon time slot. When that department called me afterwards I acquired all the things sorted out.
I'd personally also like to know why this was eliminated? Appears stupid that we now have to call tech support to do a thing that we failed to will need the for Formerly
Imagine them as resellers. The offer you a legit product or service Telus presents, insert perks to induce you to get. You give them that cash, your details to setup the legit item.
They're, in my opinion, rip-off artists who are creating Telus and their customers Extraordinary aggravation, With all the intent of increasing their commissions or sales bonuses at the expense of Other people.
Has any individual been charged for telus and nothing was even connected? N they wont spend me again yesterday
If our reply solved your challenge, please click Accept as Answer that can help Some others from the Neighborhood.
This is the most Awful knowledge I have experienced with attempting to call to receive clarification on some charge I had been in no way explained to about would be on my Invoice. If this is the scenario they've falsely marketed to me from the beginning!! I won't ever sign up using this business yet again
Simply just kind the details of the inquiry in a very information and it'll be despatched to the human agent. Messaging Here's asynchronous (non-live), so that you can close the app or go about your day whilst the agent functions in direction of obtaining you a resolution.
Most definately a scam. Just obtained off the mobile phone with the real telus and so they served me secure my account.
So inefficient. An e mail would have the concept across a whole lot much easier. The next agent mentioned sorry and may reverse the last month’s cost and terminate it. The following thirty day period A different $7. Sigh. To the mobile phone again in excess of 1-one/2 hour. The second representative was defending her employer and implying I used to be wrong. Just charge me the $340 and halt Telus customer service the $seven regular monthly Invoice and terminate the digital camera, I begged her, and then I ended the call. She still left a information stating she are not able to proceed With all the cancellation due to the fact I hung up. At this stage I’m experience physically ill from it. I connect with once more… 45 minutes. Please, just close this relationship now. At last another agent assured me It might be cancelled. In total, around eleven hours on the mobile phone since February hoping to deal with the digital camera return. It felt like punishment… just as if I’m the enemy - following paying out over $forty,000 with Telus over the years and never once complained. I’m extremely patient and well mannered. My ask for was so straightforward. The entire thing was made painfully sophisticated and extended for months.
I had been just aiming to depart some suggestions (and to vent) so that perhaps Telus might make communication a lot easier Down the road. The entire ordeal was extremely distressing - throughout just a little digicam I planned to return.
Then you start to complain you had been promised stuff not A part of the legit product or service. Due to the fact your own information was used to increase this on your account, How could you get when told we didn't give you that. It'll appear to be you personally subscribed.